Service writers juggle the counter, the phone and the techs at the same time, and a driver with a warning light on usually calls the next shop if nobody answers. RaheemAI sets up Ava, an AI receptionist for auto repair and body shops that answers, gets the vehicle details and books drop-off requests.
Ava says she's an AI · Never diagnoses or quotes repairs · 14-day free trial
Thanks for calling Route 17 Auto Care. This is Ava, the shop's AI assistant. How can I help?
My check engine light came on and the car's shaking a little
Sorry to hear that. What's the year, make and model? I can request a drop-off so a technician can take a look.
2017 Honda Accord
Thanks. I have tomorrow at 8 AM or Thursday at 7:30 for drop-off. Which works?
Example call. Names are made up.
The calls you can't get to still matter.
- The phone rings while the service writer is with a customer at the counter
- Callers want a price over the phone before anyone has seen the car
- Drop-off requests and status calls interrupt the techs
- Calls after closing go to voicemail and become someone else's job
What Ava does for your shop
Books drop-off requests
Offers the drop-off times you allow and books them where your shop software connects, or captures preferred times for you to confirm.
Gets the vehicle details
Year, make, model, mileage if known and what the driver is noticing, in their words, so you're ready when the car shows up.
Answers shop questions
Hours, location, services you offer, loaner or shuttle policy and which makes you work on, from answers you approve.
Takes status-call messages
When a customer calls to check on their car, Ava takes a message for your service writer instead of pulling a tech off a lift.
Emails you a summary
A short summary with the caller's name, number, vehicle and request.
Says she's an AI
Ava introduces herself as the shop's AI assistant on every call.
What Ava won't do
Ava doesn't diagnose problems, estimate repair costs or say whether a car is safe to drive. If a caller describes something that sounds unsafe, she can suggest they not drive it and offer the towing information you provide. Pricing comes from your team, unless you give her set prices for things like an oil change.
Three steps. We do the setup.
Free missed-lead check
We call or message your business like a customer would, after hours or at a busy time, and show you exactly what they experience.
We set it up for you
We learn your services, hours and booking rules, and set up your assistant. You keep your phone number and the tools you already use.
Try it free for 14 days
See how it handles real calls and messages. No credit card. If it isn't helping, you walk away. After that, it's $249/month, month to month. See pricing.
Auto shops near us
Questions auto repair shops ask
Can Ava give repair estimates?
No. She can share set prices you approve, like a standard oil change, but she doesn't estimate repairs or diagnose problems. That stays with your service writers and techs.
Can Ava tell customers when their car will be ready?
She doesn't have access to your shop system's job status, so she takes a message and emails it to your service writer, who calls back with an update.
Does it connect to our shop management software?
We'll check during setup. Where it connects, Ava books directly. Where it doesn't, she captures preferred times and emails them to you.
What about towing calls?
Ava can share the towing company or roadside number you give her and take the caller's details, location and vehicle for your team.
Will customers know it's an AI?
Yes. Ava says she's an AI assistant at the start of every call.
Hear Ava for yourself.
Talk to Ava, our live demo AI receptionist, right from your browser. The demo is set up for a sample real estate office, so you can hear how she sounds, how she asks questions and how she tells callers she's an AI. Then we'll set her up for your shop. Demo calls are recorded.
Or call +1 551-212-8357
Related industries and guides
Home services & roofing
An AI answering service for HVAC, plumbing and roofing contractors. Answers calls while your crew is on a job, books service calls and emails you the details.
See how it works →HVAC
An AI answering service for HVAC contractors. Ava answers no-heat and no-AC calls, books service requests and follows your after-hours on-call rules.
See how it works →Salons & med spas
An AI receptionist for hair salons, spas and med spas. Ava answers calls while you're with clients, books appointment requests and emails you the details.
See how it works →How to forward calls when you're busy or can't answer
Step-by-step conditional call forwarding for AT&T, Verizon, T-Mobile, RingCentral, Google Voice and Spectrum Business, linked to each provider's help.
Read the guide →AI receptionist vs answering service: what's the difference?
How an AI receptionist compares with a live answering service and a virtual receptionist: what each does well, where each falls short, and how to choose.
Read the guide →See what your customers see.
Add your website and we'll email you an instant snapshot: a read-only check of how easy your site makes it for a new customer to reach you. Then, if you'd like, we'll place a test call or inquiry and show you what a customer would have experienced. No cost and no obligation.
- Email: [email protected]
- Call or text: +1 551-212-8357
— A.R., founder