Four kinds of phone coverage
| Type | Who answers | Who sets it up | Good fit when |
|---|---|---|---|
| Live answering service | Trained people | The provider, from your instructions | You want a human on every call |
| Hybrid | AI first, people as backup | Varies by plan | You want AI with a human safety net |
| Self-serve AI receptionist | AI | You, with the provider's tools | You like configuring things yourself |
| Done-for-you AI receptionist (RaheemAI) | AI that says it's an AI | The provider, and you approve every script | You want AI coverage without building it yourself |
New to this? Start with what an AI receptionist is, then use our 12-question checklist on any provider, including us. Terms you don't recognize are in the glossary.