Someone shopping for a policy usually calls a few agencies and talks to whoever answers. Existing clients call about ID cards, changes and claims. RaheemAI sets up Ava, an AI receptionist for insurance agencies that answers when your producers and CSRs can't, takes the details and gets them to the right person.
Ava says she's an AI · Never quotes or binds coverage · 14-day free trial
Thanks for calling Harbor Point Insurance. This is Ava, the agency's AI assistant. How can I help?
I'm buying a house and need a homeowners quote
Congratulations. I can have one of our agents reach out. What's the best number and email, and roughly when is the closing?
Closing is in three weeks
Thanks. I'll mark this as a new homeowners quote request and an agent will follow up.
Example call. Names are made up.
The calls you can't get to still matter.
- New quote requests come in while producers are on other calls
- Service calls about ID cards and policy changes eat up CSR time
- After-hours callers leave vague voicemails or none at all
- Leads from different sources end up in different places
What Ava does for your agency
Takes quote requests
Collects the basics you choose, like line of business, contact info and timing, and sends the request to the right producer.
Books review and quote calls
Puts calls on your calendar where it connects, or captures preferred times.
Routes service and claims calls
Takes a clear message for policy changes or ID card requests, shares your carriers' claims numbers if you provide them, and transfers urgent calls during hours.
Answers routine questions
Hours, location, which lines you write and which carriers you work with, using the answers you approve.
Emails you the details
Each call becomes a summary in your inbox, ready to drop into your agency management system.
Says she's an AI, not an agent
Ava never claims to be a licensed agent and doesn't give coverage advice.
What Ava won't do
Ava doesn't quote premiums, bind or change coverage, explain what a policy covers or give insurance advice. She doesn't take payment card numbers or Social Security numbers on the call. She collects basic contact details and the reason for the call, then hands it to your licensed team.
Three steps. We do the setup.
Free missed-lead check
We call or message your business like a customer would, after hours or at a busy time, and show you exactly what they experience.
We set it up for you
We learn your services, hours and booking rules, and set up your assistant. You keep your phone number and the tools you already use.
Try it free for 14 days
See how it handles real calls and messages. No credit card. If it isn't helping, you walk away. After that, it's $249/month, month to month. See pricing.
Questions insurance agencies ask
Can Ava give a quote?
No. She collects the details your team needs to prepare one and routes the request. Quoting, binding and coverage questions stay with your licensed staff.
What information does Ava collect?
Name, phone, email, the type of insurance and timing, plus any other basic questions you approve. She doesn't ask for Social Security numbers, driver's license numbers or payment details.
Can she help with claims calls?
She can share the claims phone numbers you give her for each carrier, take a message, and transfer urgent calls during your hours.
Does it connect to our agency management system?
Each call Ava answers is emailed to you. Some systems can take leads by email or a connector, and we'll check yours during setup. If it can't connect, we'll tell you up front.
Will callers know they're talking to an AI?
Yes. Ava says she's the agency's AI assistant at the start of each call.
Hear Ava for yourself.
Talk to Ava, our live demo AI receptionist, right from your browser. The demo is set up for a sample real estate office, so you can hear how she sounds, how she asks questions and how she tells callers she's an AI. Then we'll set her up for your agency. Demo calls are recorded.
Or call +1 551-212-8357
Related industries and guides
Law & accounting
An AI receptionist and intake assistant for law and accounting firms. Captures after-hours inquiries and books consultations. It never gives advice.
See how it works →Property managers
An AI answering service for property management companies. Ava takes maintenance requests, leasing inquiries and after-hours calls, and emails your team.
See how it works →Real estate
An AI receptionist for real estate agents and brokerages. Answer new leads fast, qualify buyers and sellers, book showings and follow up after open houses.
See how it works →AI receptionist vs answering service: what's the difference?
How an AI receptionist compares with a live answering service and a virtual receptionist: what each does well, where each falls short, and how to choose.
Read the guide →What to automate first in a small business
A practical order for automating a small business: respond to new leads, reply to web forms, book online, send email reminders, then follow-ups and admin work.
Read the guide →See what your customers see.
Add your website and we'll email you an instant snapshot: a read-only check of how easy your site makes it for a new customer to reach you. Then, if you'd like, we'll place a test call or inquiry and show you what a customer would have experienced. No cost and no obligation.
- Email: [email protected]
- Call or text: +1 551-212-8357
— A.R., founder