HVAC calls spike on the coldest and hottest days, exactly when your techs are booked solid and the office is swamped. RaheemAI sets up Ava, an AI answering service for heating and cooling companies that answers, gets the system and address details, books service requests and follows your on-call rules for emergencies.
Ava says she's an AI · Follows your on-call rules · 14-day free trial
Thanks for calling Northline Heating & Cooling. This is Ava, the company's AI assistant. How can I help?
Our furnace stopped and it's freezing in here
I'm sorry, let's get you help. Is anyone in the home elderly, an infant, or medically at risk from the cold?
My mom is here, she's 80
Thank you. I'm marking this urgent and sending it to our on-call technician now. Can I confirm your address?
Example call following the company's own on-call rules. Names are made up.
The calls you can't get to still matter.
- The first cold snap brings more calls than the office can answer
- Techs get calls on job sites they can't safely take
- After-hours callers hit voicemail and call the next company on the list
- Maintenance tune-up requests sit in voicemail during the busy season
What Ava does for your HVAC business
Handles no-heat and no-AC calls
Gets the address, system type, what's happening and whether anyone at home is at risk, then follows your rules to transfer, flag for on-call or book.
Books service and tune-up requests
Offers the arrival windows you allow on your calendar where it connects, or captures preferred times for dispatch.
Takes estimate requests
For replacements and new installs, Ava collects the basics and books an in-home or virtual estimate. She doesn't quote prices unless you've approved them.
Routes emergencies your way
Your on-call rules decide what gets a transfer or an urgent flag. Anyone reporting a gas smell or carbon monoxide alarm is told to leave and call 911 or the gas utility.
Emails you a summary
Each conversation becomes a job-ready summary in your inbox.
Says she's an AI
Ava introduces herself as the company's AI assistant on every call.
What Ava won't do
Ava doesn't troubleshoot equipment, quote repair prices you haven't approved or promise an arrival time your dispatcher hasn't set. Safety calls, like a gas smell or a carbon monoxide alarm, get the same answer every time: leave the building and call 911 or the gas utility.
Three steps. We do the setup.
Free missed-lead check
We call or message your business like a customer would, after hours or at a busy time, and show you exactly what they experience.
We set it up for you
We learn your services, hours and booking rules, and set up your assistant. You keep your phone number and the tools you already use.
Try it free for 14 days
See how it handles real calls and messages. No credit card. If it isn't helping, you walk away. After that, it's $249/month, month to month. See pricing.
Questions HVAC companies ask
How does Ava handle after-hours emergencies?
You set the rules. A common setup is that no-heat calls with vulnerable people in the home get a transfer or urgent flag to the on-call tech, while routine calls get booked for the next available window.
Will Ava quote prices for a service call?
Only if you give her a set price to share, like a diagnostic fee. Otherwise she books the visit or estimate and your team handles pricing.
Can Ava book into our field service software?
Where it connects, yes. Otherwise she captures the details and preferred windows and emails them to your dispatcher.
What about maintenance agreement customers?
Ava can ask whether the caller is on a maintenance plan and route or prioritize them the way you choose.
Do we keep our number?
Yes. Most HVAC companies forward busy, unanswered or after-hours calls to Ava and keep everything else the same.
Hear Ava for yourself.
Talk to Ava, our live demo AI receptionist, right from your browser. The demo is set up for a sample real estate office, so you can hear how she sounds, how she asks questions and how she tells callers she's an AI. Then we'll set her up for your HVAC business. Demo calls are recorded.
Or call +1 551-212-8357
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- Call or text: +1 551-212-8357
— A.R., founder